Released 7th September 2019

Available inperson (Jamaica)

Bertland Hope as Interim Support Manager

Bertland Hope has conducted several engagements as an interim manager in IT support and operations. These have been in the education industry, government and a cultural company. Most commonly, these have involved building a department from low to high maturity before handing over to a permanent replacement.

Challenges have included creating a process-oriented department; restoring service credibility and confidence among a disgruntled userbase; building professional relationships with business management; shaping department strategy to best reflect corporate needs; rebalancing workload to ensure all responsibilities are resourced and met.

Expertise like this can make a big difference quickly because the focus is on the immediate problem, not on the distractions commonly face by employees, such as building a career.